our approach:
Identify your goals
Business Goals and User Goals
Are you after a redesign or a entirely new site?
We'll work out the brief with you. Once we've worked out your goals, we'll translate your requirements into a prototype.
Prototype like you mean it!
We make things happen
One of our core deliverables is a prototype. This is an interactive blueprint for your project.
We can make sure you are happy with what we are going to build and the development team is clear what needs to be done.
Website Design and Development
Websites, Strategy & Marketing
PunkLogic designs usable professional websites.
We are experts in ecommerce, marketing and content management.
We like to forge a good relationship. We encourage an iterative approach.
Plan well, build well, analyse and improve.
Best Practice Approach
but also know where to cut corners
We are ambitious yet realistic. Some budgets allow for more research than others.
online business features:
Main Features of Web Hosting & Content Management
- Use SiteWalk to edit your web pages on the fly
- Use FTP to manage your website just like you would with any other web hosting
- Integrated customer database that grows as customers enquire or interact with your website
- Make any type of content secure
Publish any type of Content
- Announcements, FAQs, Literature
- Set Release and Expiry dates on your content
- Make any type of content secure
- Share and syndicate any type of content using RSS
Integrated Customer Database
- Grow your customer databased every time your customers enquire or interact with your website
- Keep a history of all past customer enquiries
- Allow customers to view their past enquiries via secure "member only" areas
- Allow customers to keep their details updated via secure "member only" areas
Manage your Website and Web Pages
- Use SiteWalk to edit your website on the fly
- Use a Microsoft Word like WYSIWYG editor to edit web pages
- Use Module Manager to add business functionality without any programming
- Make web pages secure
RSS
- Create an unlimited number of RSS channels
- Syndicate and share any type of content e.g. blogs, web pages, news and announcements, FAQs etc
- Set update frequency of your RSS channels
- Reports on RSS usage and items selected from within a feed
Secure "Member Only" Areas
- Make any type of content secure (web pages, announcements, Blogs, FAQs, Forums etc)
- Manage your customers' access to any secure area
- Set expiry date for customer access to any secure area
- Easily email login details to every customer in a secure area
Website Reporting
- Comprehensive reporting without having to add a single line of code to your web pages
- Geo-location reporting. See a map of the world world.
- Detailed visitors reporting including new vs returning, location, IP address, Spy Lens and more
- Detailed reporting on every type of content
Web Form Builder
- Build customer enquiry web forms without any programming
- Add any number of custom fields to your web form to suit your business
- Automatically captures and populates every enquiry in your customer database
- Use built-in business workflow framework to automate follow-up, set reminders and escalation rules. Choose to be notified via email and/or SMS.
Build Communities with Forums
- Create any number of forums
- Set moderation level on new customer posts
- Customers can subscribe to any thread and be notified when new posts are added
- Make any forum secure
Amplify your voice with a Blog
- Full blogging platform
- Customers can leave comments on any blog post
- Approve all incoming trackbacks
- Trackbacks to any other blog
Photo Galleries
- Create any number of photo galleries
- Easily add a photo gallery to any web page
- Add a description to any photo
- Customize layout and appearance of photo galleries
Ad Rotators
- Create any number of ad rotators
- Rotate images, HTML snippets or Flash objects
- Report on number of impressions, click-thrus for any period
Meta Data
- Built-in meta data framework
- Create your own meta data tags and easily add them to any web page
Main Features of eCommerce
- Sell real products or e-Products
- Give individualized discounts to any customer for any catalogue
- Integrated customer database that grows as customers buy or interact with your online shop
- Inventory Control
Integrated Customer Database
- Keep a history of all past customer purchases
- Give loyal customers individualized discounts. You can apply a different discount for every catalogue and every customer
- Allow customers to view their past orders and even redownload any e-Products previously purchases via secure "member only" areas (All-in-One solution only)
- Setup reoccurring orders and payments. Automatically emails invoices to customers
Catalogues & Products
- Setup an unlimited number of Catalogues & Products
- Set Release and Expiry on any Catalogue or Product
- Sell e-Products. Limit how many times and where they can be downloaded from
- Set product weight / volume for any product to control the shipping options that are displayed
Easier management of your Online Shop
- For faster management use Import feature to manage your entire online shop including products, pricing, catalogues, grouping, inventory control and more from a single Excel file
- Export your entire product catalogue in one click. Make changes and re-import
- Or use web-based interface to manage your online shop
eCommerce Reporting
- Sophisticated e-commerce reporting framework
- Sophisticated customer reporting framework
- Track sales and payments
- Track abandon rates and where customers abandon in online shop
Customize your Online Shop
- Limitless customizability of the online shop and the checkout process
- Limitless customizability of invoice / quotes emailed to customers
Inventory Control & Drop Shipping
- Complete inventory control. Optionally hide products from shop if out of stock
- Allow any out-of-stock product to be pre-ordered
- Set re-order threshold and be notified when product stock level falls below a certain quantity
- Enable drop shipping on any product and automatically notify suppliers to fulfill customer orders
Multi-Currency Support
- Sell global, act local with multi-currency support
- Set prices for products in any currency
- Setup shipping options for various countries
- Setup tax codes for various countries
Upsell, Cross sell and Product Grouping
- Group similar products together, e.g. By size or by color, Small Shirt, Medium Shirt, Large Shirt
- Increase sales using Cross/Upsell by relating products together. E.g. relate cell phone with charger and car kit.
- Display related products separately or as checkboxes so the customer can add them to cart at the same time as buying the main product
Affiliate Programs
- Setup any number of Affiliate Programs
- Report across an Affiliate Program or measure an individual affiliate's performance
- Reward your affiliates based on the actions the customers they refer make, e.g. purchases made (and amounts), enquiries made etc.
- Easily email Affiliate Program details to subscribers of an Affiliate Program
Gift Vouchers
- Create any number of Gift Vouchers with any dollar value
- Gift Vouchers can be redeemed to buy products in your online shop
Payment Gateways
- Integrated with popular payment gateways throughout the world
- Offer COD / Check options at checkout
- Offer PayPal as a separate payment gateway
- Integrated with World Pay for a wide range of currency support
Discount Codes
- Create any number of discount codes
- Set your own discount rates
- Set release and expiry of discount codes
Shipping Options
- Setup any number of shipping options for different countries
- Set minimum and maximum weight and volume restrictions for any shipping option
- Apply your tax code/rate to any shipping option
- Integrated with USPS, FedEx and Australia Post for real-time shipping charge calculation
Tax Codes
- Create any number of tax codes and rates for any country that you operate
- If in USA automatically apply relevant state tax rate at checkout to products and shipping charges
- Apply tax codes easily to products and shipping charges
XML Feeds
- XML feed of all products to use with 3rd party affiliate network such as ClixGalore
Main Features of Email Marketing
- Choose over 200+ design templates
- One-off and loyalty based campaigns
- For the first time go beyond open rates and bounces reporting and see what actions customer take
- Integrated customer database that grows as customers subscribe or interact with your website
Email Marketing
- Send One-Off Emails
- Setup Birthday Loyalty Campaigns, e.g. setup one campaign to automate saying happy birthday to your customers on their birthday
- Setup Anniversary based campaigns, e.g. based on previous holiday purchase, automate reminder in 6-months or 12-months
Integrated Customer Database
- Grow your customer databased every time your customers subscribe or interact with your website
- Centrally manage your customer's campaign subscriptions
- A full history of past campaigns sent to each customer including open rates, actions taken and links clicked
- Increase your sales by utilizing up to 5 anniversary dates for each customer, e.g. date of last holiday booked, date of last car service. Use loyalty campaigns to automate communication around these key events on a one-on-one basis
Lists
- Create unlimited number of lists for better targeting and results
- Use customer report generator to dice and slice your customer database
- Easily add a subscription box to any web page hosted at GB or elsewhere to allow customers to subscribe to your newsletters
- Customize the landing page customers see after subscribing to your list
Email Marketing Reporting
- Track Open Rate of HTML emails
- Track Links clicked and most popular links (available for both HTML and Text formatted emails)
- For the first time track customer Actions e.g. customer made a purchase, customer made an enquiry and so forth (All-in-One solution only)
- Track bounce rates
Email Deliverability & Spam Control
- Double Opt-In mechanism
- Unsubscribe link on all newsletters
- From email address verification
Main Features of Lead Management
- Build any number of customer enquiry web form without any programming
- Easily add your web forms to a web page hosted at Online Business Console or any other hosting company
- Use customizable business workflows to setup notifications via email or SMS when customers enquire
- Use the Customer Report Generator to dice and slice your customer database
Integrated Customer Database
- Grow your customer databased every time your customers enquire or interact with your website
- Keep a history of all past customer enquiries
- Allow customers to view their past enquiries via secure "member only" areas (All-in-One solution only)
- Allow customers to keep their details updated via secure "member only" areas (All-in-One solution only)
Web Form Builder
- Build customer enquiry web forms without any programming
- Add any number of custom fields to your web form to suit your business
- Automatically captures and populates every enquiry in your customer database
- Use built-in business workflow framework to automate follow-up, set reminders and escalation rules. Choose to be notified via email and/or SMS.
Lead Management Reporting
- Sophisticated customer reporting framework.
- Filter on any system or custom field
- Save any report and run later
- Export any report to Microsoft Excel for further analysis
Web Apps
- A framework to create any type of content, e.g. job listings, real-estate listing, a car catalogue etc using a point-n-click approach
- Create any number of web apps (web applications)
- Use various modules to easily publish web apps on your website, e.g. all web apps, latest web apps, random web app, web apps within a classification and so forth
- Allow customers to search within any web app on your site. The system will generate a search form that matches the schema of your web app.
Bookings
- Allow customers to book into events
- Automatically manage capacity
- Use inbuilt follow-ups framework to remind attendees of upcoming events
- Collect payments with bookings
POP Email
- POP3 email. Use with Outlook, Thunderbird or any other popular email program
- Web mail interface
- Unlimited Aliases for each mailbox
- Catch-all address
SEO
- Integrates with Google/Yahoo/Live sitemap. A daily feed of all content within website is produced for maximum exposure in the search engines
- Search engine feed also includes every catalogues and products (eCommerce only)
- Search Engine Friendly URLs. Catalogue and product names used in URLs to maximize search engine friendliness (eCommerce only)
Accessibility
- Web-based Admin
- FTP
- Import / Export options
- Work directly inside Dreamweaver using our plugin Triangle
- Extensive Web Services framework
Administrative Tools
- Easily add and manage Users and Roles
- Customize granular permission levels for a role
- Create your corporate taxonomy and assign content to various categories for easier publishing
- Customize and extend the Customer Database to suit your business (All-in-One solution only)
Business Workflow Engine
- Create and Build Business Workflows to automate follow-up
- Create single or multi-step workflows
- Be notified via Email or SMS
- Set SLA's (Service Level Agreements)
projects:
Noosa Biosphere Ltd.
We are the digital agency for Noosa Biosphere Ltd. Noosa is Queensland's first UNESCO recognised Biosphere. PunkLogic are delighted for having had the chance to be involved. We are very chuffed with the result.
Consultancy, UX Design, Build, CMS and CRM implementation. Digital communications strategy and social marketing.
Clive Peeters - the easy way to shop online
PunkLogic supplied IA skills and usability expertise to the Melbourne based agency who brought us one of the best online electrical and appliance stores in Australia. Clive Peeters offer an extensive range online and their usual great commitment to service.
Usability, UXD, Information Architecture
designindustry
Develop a Design Led Culture. Design for your future customers. Produce more successful products and services
Design, Build, CMS and CRM implementation. Digital communications strategy and social marketing campaign. Newsletter marketing campaigns.
Green Sunshine
Green Sunshine is a community catalyst group of the Noosa Creative Alliance. It is about applying sustainability at grass roots level for residential and business communities across the region.
Design, Build, CMS and CRM implementation
Noosa Boardroom, Boardroom Business, Business Confidence Survey
We've been working with Noosa Boardroom on a variety of projects such as their Successful Business Confidence Survey and various websites. We 'heart' Noosa Boardroom - a professional and friendly work atmosphere with a range of different services. Serviced offices, virtual offices and meeting facilities.
Implementation of existing website in to the PunkLogic CMS and CRM system. Email marketing campaign. Survey setup and distribution.
Noosa Creative Alliance - Developing a Creative Economy
Design Based on strict branding guidelines / style guide. The Joomla open source CMS was used to create a website that will be managed by 5 separate community based initiatives. Clean and functional. Great community feedback!
Needs Analysis Workshop, Prototype, Design and Development, Joomla Implementation
ripe property
Sunshine Coast Property Management.
Design, Build, CMS and CRM implementation. Newsletter templates and email marketing strategy
PNG Reunion - Event Promotion and Community
Design and development plus the implementation of a successful viral marketing campaign. This site has been very successful with plans to expand their online facilities to cater for a growing list of online clients.
Needs Analysis Workshop, Prototype, Design and Development
Belinda Herford Sable Gallery
This site was designed to showcase the artworks of Belinda Herford and promote her Noosa based Gallery.
Flash, mootools javascript framework, custom gallery CMS